Last updated: October 2, 2026
These Terms and Conditions (“Terms”) apply to every order placed on okcmycologysupply.com. They are an agreement between you and OKC Mycology Supply LLC (“OKC Mycology Supply,” “we,” “us”). Our Refund & Replacement Policy is part of these Terms. Please read both before you order.
When you place an order, you’ll be asked to tick a box agreeing to these Terms and the Refund & Replacement Policy. You can’t place an order without ticking it. We keep a record of that agreement with your order, including the version of each document you agreed to.
1. Who we are
OKC Mycology Supply LLC, 2915 N. Classen, Ste 120-F #287, Oklahoma City, Oklahoma 73106. Email: okcmycologysupply@gmail.com.
2. Who can order
You must be at least 18 years old and able to enter into a binding contract. You agree to use our products lawfully and responsibly and to follow the laws that apply where you live.
3. Our products
3.1 Live products. Our colonized grain spawn and ready-to-fruit bags are living cultures. Before shipping, every product goes through a quality-control hold of 7 to 14 days to check for contamination. After delivery, their condition depends on how they are stored and handled. Each order includes handling instructions. Please follow them.
3.2 Descriptions. We describe each product as accurately as we can on its product page. What we promise about a product’s condition when it arrives is set out in section 2 of the Refund & Replacement Policy. We do not promise any particular yield, number of flushes, or growing result.
3.3 Names. Isolate names on our site are used only to identify the characteristics of a culture (for example growth behavior, colonization speed, or appearance).
3.4 Intended use. Our products are sold only for culinary use, research, and the cultivation of mushrooms that are legal where you live. You are responsible for knowing and following your local laws.
4. Orders, prices, and payment
4.1 Prices are shown at checkout and must be paid in full when you order.
4.2 We may decline or cancel an order before it ships (for example, if an item is out of stock, a price was listed in error, or we suspect fraud). If we cancel an order after you’ve paid, we will reverse your payment in full.
4.3 Availability, prices, and descriptions may change, but the price and description in effect when you place your order apply to that order.
4.4 Except for an order we cancel before it ships (section 4.2), all sales are final. We don’t offer refunds. If a product doesn’t arrive as promised, your remedy is the replacement coupon described in the Refund & Replacement Policy.
5. Shipping and risk of loss
5.1 We ship Monday through Friday by USPS Priority Mail, which normally takes 3 to 5 business days. Delivery times are USPS estimates, not guarantees.
5.2 Live products ship in an insulated box with packing material and an ice pack. The ice pack is a precaution in case USPS runs late. It is normal for it to be melted when your order arrives.
5.3 We are responsible for your order until USPS scans it as delivered to the shipping address you gave us. From that delivery scan on, the package is your responsibility, whatever day of the week it is delivered.
5.4 Live products are perishable. We email you a tracking number, and USPS gives an expected delivery date. It is your responsibility to track your package, plan to be available on the expected delivery date, and bring the package inside promptly after the delivery scan. Anything that happens to the product after the delivery scan, including heat, cold, time sitting outside, or theft, is your responsibility.
5.5 If USPS shows your package as delivered and you can’t find it, please contact your local post office to trace it. We’ll give you the tracking number and shipping details you need. We don’t file USPS claims for delivered packages.
5.6 If USPS tracking stops updating before delivery, contact us. If USPS confirms the package was lost before delivery, we’ll treat it as a covered claim under the Refund & Replacement Policy.
5.7 Please give us a complete and correct shipping address. Section 9 of the Refund & Replacement Policy covers packages returned because of an incorrect address or because they weren’t claimed.
6. What we promise and your remedy
6.1 What we promise about the condition of your order when it arrives, and what we will do if it doesn’t arrive that way, are set out in the Refund & Replacement Policy.
6.2 The replacement coupon described in that policy is your exclusive remedy for a product that does not arrive as promised. This does not limit any right that the law does not allow us to limit.
7. Problems with your order: contact us first
If something is wrong with your order, contact us first and follow the replacement process in the Refund & Replacement Policy, including sending photos. We answer within the time stated in that policy.
8. Payment disputes
8.1 By agreeing to these Terms, you agree to contact us and follow the replacement process before disputing a charge with your bank or card issuer. Nothing in these Terms takes away any right you have under law or under your card agreement.
8.2 If a charge is disputed, we will give your bank and our payment processor the records of your order, including your agreement to these Terms, the order and delivery records, and our messages with you.
8.3 If we resolve your problem after you have filed a dispute, please withdraw the dispute with your bank.
8.4 A reversed charge does not cancel your order. If a charge is reversed and you kept the products, the price is still owed, and we will ask you to pay it directly. We will never re-charge your card without your permission.
8.5 We may decline future orders from a customer who disputed a charge without first contacting us.
9. Using our products safely
Follow the handling instructions included with your order. Mushroom cultures and spores can cause allergic reactions in some people. Keep products away from children and pets. You are responsible for how you use our products after delivery.
10. Limitation of liability
To the fullest extent the law allows:
- we are not liable for indirect, incidental, special, or consequential damages, such as lost crops, lost profits, or the cost of other supplies; and
- our total liability for any order is limited to the amount you paid for that order.
Nothing in these Terms limits liability for personal injury caused by our negligence, or any other liability that cannot be limited by law.
11. Intellectual property
All content on this site, including text, images, logos, and branding, belongs to OKC Mycology Supply LLC and may not be copied or used without our permission.
12. Privacy
How we collect and use your information is explained in our Privacy Policy. That includes the record of your agreement to these Terms (date and time, the version agreed to, IP address, and browser).
13. Governing law and resolving disputes
13.1 These Terms and every order are governed by the laws of the State of Oklahoma.
13.2 If you have a dispute with us, please contact us first so we can try to resolve it. Neither of us will start a court case until 30 days after the other has been told about the dispute in writing (email is fine). This does not apply to a payment dispute you raise with your bank, which section 8 covers.
13.3 Either of us may bring a claim in the small-claims court of the county where you live, or in Oklahoma County, Oklahoma.
14. Changes to these Terms
We may update these Terms or the Refund & Replacement Policy from time to time. The “Last updated” date shows the current version. The version you agreed to when you placed an order applies to that order. If a later version is more favorable to you, we’ll apply it to your open order on request.
15. General
15.1 These Terms, the Refund & Replacement Policy, and your order confirmation are the whole agreement between you and us about your order.
15.2 If any part of these Terms is found unenforceable, the rest stays in effect.
15.3 If we don’t enforce a part of these Terms right away, we haven’t given up the right to enforce it later.
16. Contact
OKC Mycology Supply LLC 2915 N. Classen, Ste 120-F #287, Oklahoma City, OK 73106 Email: okcmycologysupply@gmail.com Contact form: https://okcmycologysupply.com/contact-us/