Last updated: October 2, 2026

This policy is part of our Terms and Conditions. All sales are final, and we don’t offer refunds. This policy explains what we promise about your order, what to do if something is wrong, and the replacement we provide when a product doesn’t arrive as promised. It applies to orders placed on or after the date above.

1. How your order is checked and shipped

Every live product (colonized grain spawn and ready-to-fruit bags) goes through a quality-control hold of 7 to 14 days to check for contamination before it ships. We then ship it by USPS Priority Mail, which normally takes 3 to 5 business days, in an insulated box with packing material and an ice pack.

Because each product has already been checked for 7 to 14 days, contamination that starts during shipping is visible by the time the package arrives. That’s why we ask you to check your order and contact us promptly after delivery.

The ice pack is a precaution in case USPS runs late. It’s normal for it to be melted on arrival.

2. What we promise

2.1 Live products. Your bag will arrive as described on its product page: colonized as listed, sealed, intact (not torn or punctured), and free of visible contamination such as green, black, or other off-color mold growth.

2.2 Other products. Your item will arrive undamaged, as described on its product page, and in the quantity you ordered.

2.3 What counts is the product itself. A dented box, shifted packing material, or a melted ice pack is not a defect by itself. Every box is packed to protect the product. Packaging photos are welcome as background, but a claim must show a problem with the product.

2.4 What we do not promise. We do not promise any particular yield, number of flushes, or growing result. Those depend on how the product is stored, handled, and grown after delivery.

3. Delivery day and checking your order

Live products are perishable. Track your package with the tracking number we email you, plan to be available on the expected delivery date, and bring the package inside promptly after USPS scans it as delivered. Anything that happens to the product after the delivery scan, including heat, cold, time sitting outside, or theft, is your responsibility.

Open the shipping box as soon as you can after delivery and look the product over without opening the bag. Bags should stay sealed as they arrived until you’ve checked them. For ready-to-fruit bags, follow the included instructions. To reinflate a bag, hang it so it pulls air through the filter patch; there’s no need to cut or open it.

Colonized grain spawn is meant to be opened and used. Check it before you open it. Opening a grain spawn bag to use it means you’ve accepted it as delivered.

4. If something is wrong: contact us first

If something is wrong, email us at okcmycologysupply@gmail.com before doing anything else, including disputing the charge with your bank. To be eligible for a replacement, you must contact us within these time limits, counted from the USPS delivery scan:

• Live products: within 24 hours, whatever day of the week the delivery scan falls on.
• Other products: within 7 days.

5. What a valid claim needs

Email your order number with clear photos that show the problem with the product itself:

1. the whole product, front and back, still sealed as it arrived;
2. a close-up of the problem: the visible contamination, or the tear or puncture in the bag;
3. your packing slip or order number in the same photo as the product.

Please send the original photo files. We may ask for another photo or a short video. If we ask a question about your claim, please answer within 7 days. Please keep the product until we reply; we’ll tell you whether we need it back.

6. What you get

If your order did not arrive as promised in section 2 and you contacted us as described in sections 4 and 5, we’ll email you a single-use coupon code for a free reorder:

• it covers the product and standard shipping;
• it can be used for the same product, or any product of equal or lower price;
• it never expires.

If the item you want is out of stock, the coupon stays valid until it, or another product of equal or lower price, is back in stock.

This coupon is your exclusive remedy for a product that did not arrive as promised. It does not limit any right that the law does not allow us to limit.

7. How we decide

We’ll reply to every claim within 2 business days. We approve claims that meet this policy. If we decline a claim, we’ll explain why in writing and point to the part of this policy it doesn’t meet.

8. Lost and delivered packages

8.1 Before delivery. If USPS tracking stops updating before delivery, contact us. If USPS confirms the package was lost before delivery, we’ll treat it as a covered claim under section 6.

8.2 After the delivery scan. Once USPS scans your package as delivered, it is your responsibility, including theft and any harm from heat, cold, or time sitting outside. If you can’t find it, contact your local post office to trace it. We’ll give you the tracking number and shipping details you need. We don’t file USPS claims for delivered packages.

9. Wrong address and returned packages

It is your responsibility to provide a correct and complete shipping address at checkout. If an order is returned to us because of an incorrect or incomplete address, or because the package wasn’t claimed, you’ll need to pay for a new shipping label before we reship it. If you don’t arrange reshipment within 30 days of the package coming back to us, the order is forfeited. Live products returned this way usually can’t be reshipped. If yours can’t, we’ll offer a replacement for the cost of new shipping.

10. Payment disputes

Contacting us first is part of this policy, and it’s what you agreed to at checkout. It’s also faster: we can usually send a replacement coupon before a bank dispute would even be reviewed. Contacting us first doesn’t take away any right you have with your bank or card issuer.

If you dispute a charge without contacting us, we will share your order, delivery, and agreement records and our messages with your bank and our payment processor. If we resolve your problem after you’ve filed a dispute, please withdraw it with your bank.

11. What isn’t covered

• Bags that were cut, opened, or injected before you reported a problem on arrival, and problems caused by any handling our instructions don’t describe. Opening a bag the way our instructions direct, for example misting a fruiting bag and closing it back up, is normal use.
• Anything that happens after the USPS delivery scan, including heat, cold, time sitting outside, or theft, and problems caused by storage outside the conditions in our instructions.
• Packaging condition alone (see section 2.3).
• Yield, flush count, or other growing results.
• Change of mind. All sales are final, and we don’t accept returns.
• Claims first reported after the time limits in section 4. We’ll still look at them, and may help at our option, but they aren’t eligible under this policy.

12. Changes

The version of this policy in effect when you placed your order applies to that order. If a later version is more favorable to you, we’ll apply it to your open order on request.

Contact

Email okcmycologysupply@gmail.com with your order number, a short description of the problem, and your photos.