Return Policy
At OKC Mycology Supply, customer satisfaction is our top priority. While we do not accept returns or exchanges, we are committed to ensuring you receive the highest quality products. By placing an order you agree that we are not responsible for any damaged products during shipping. We do not own the shipping companies and if you want to ensure that your products are pristine when you receive them then you will need to come pick them up at the shop in Moore, OK.
Policy Details:
- No Returns or Exchanges: Due to the nature of our products, we cannot accept returns or exchanges. Please ensure that your order is correct before completing your purchase.
- Replacement Policy: If you receive a contaminated item, please contact our customer service team within 24 hours of receiving your order. We will evaluate your case and, if necessary, send out a replacement item at no additional cost.
How to Request a Replacement:
- Contact Us: Reach out to our customer service team at okcmycologysupply@gmail.com with your order number and a detailed description of the issue.
- Provide Evidence: Replacement requests will be ignored if you do not provide photo evidence of the item in its entirety. That means from top of product to bottom of product in the whole picture.
- Case Evaluation: Our team will review your request and determine if a replacement is warranted. We strive to respond to all inquiries within 2 business days.
- Replacement Shipment: If approved, a replacement item will be shipped to you promptly.
Refund Policy:
All sales are final. We will fight any dispute so please be sure that you are not committing a crime by trying to defraud you bank or credit card company. If there is a problem with the product you ordered please follow the directions to request a replacement.
Contact Information:
- Email: okcmycologysupply@gmail.com
Thank you for choosing OKC Mycology Supply. We appreciate your understanding and look forward to serving you.