Return Policy

At OKC Mycology Supply, customer satisfaction is our top priority. While we do not accept returns or exchanges, we are committed to ensuring you receive the highest quality products.

Policy Details:

  • No Returns or Exchanges: Due to the nature of our products, we cannot accept returns or exchanges. Please ensure that your order is correct before completing your purchase.
  • Replacement Policy: If you receive a damaged or defective item, please contact our customer service team within 24 hours of receiving your order. We will evaluate your case and, if necessary, send out a replacement item at no additional cost.

How to Request a Replacement:

  1. Contact Us: Reach out to our customer service team at okcmycologysupply@gmail.com with your order number and a detailed description of the issue.
  2. Provide Evidence: To expedite the process, please include photos of the damaged or defective item.
  3. Case Evaluation: Our team will review your request and determine if a replacement is warranted. We strive to respond to all inquiries within 2 business days.
  4. Replacement Shipment: If approved, a replacement item will be shipped to you promptly.

Refund Policy:

All sales are final. If there is a problem with the product you ordered please follow the directions to request a replacement.

Contact Information:

  • Email: okcmycologysupply@gmail.com
  • Phone: 405-676-5280

Thank you for choosing OKC Mycology Supply. We appreciate your understanding and look forward to serving you.

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